• The job requires the candidate to provide assistance to the company’s Network Operations team, and also provide technical support to customers’ internet connectivity or other issues.
• The job includes answering queries, troubleshooting, and providing other relevant and similar technical services.

Skills: 

• Technical Knowledge (company products, services, general tech knowledge)
• Troubleshooting (Basic to advanced)
• Customer Service
• Analytical Skills
• Communication Skills (oral and written)
• Problem Solving Skills
• Adaptability

Responsibilities:

• Initial assessment (basic to advanced level) troubleshooting,
• Providing solutions to issues presented by various customers
• Providing complete and accurate records of all cases and incidents
• Manage and oversee resolution of given issues efficiently and to the satisfaction of customers
• Report major issues to upper management
• Provide clear communications and regular updates to customers
• Perform day-to-day tasks as mandated by the Team Lead
• Maintain knowledge of relevant systems and remain updated on latest measures and procedures

• Fresh Graduates welcome to apply
• IT graduate / background