IT Manager - Central Services Manager

Bank of the Philippine Islands (BPI)

Negotiable
Remote3-5 Yrs ExpBachelorFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

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Job Description

Description

The Central Services Manager is helps IT leaders gain a deeper insight into IT spending, budgets, vendor management, compliance, software asset management, project management, and resources. This position requires the ability to build relationships and foster a culture of data-driven decision making, while managing the day-to-day operations with a strong attention to detail and excellent follow-through. The Central Services Manager assists the CSD Department Heads in all process, initiatives, and departmental / division tasks.

Responsibilities

Project Management Process Governance

  • Leads, monitors and maintains the templates, policies, and standards relating to project management
  • Addresses concerns from project teams regarding the usage of the templates or policies and standards
  • Partners with the different process owners in making sure that all processes are relevant and up to date
  • Initiates process improvement activities if there is a need to update

Project Quality Assurance

  • Perform a monthly audit to determine the compliance of projects to the established policies and standards
  • Guides the ITPM/ITBA in understanding what are the artifacts being required and why are they needed.
  • Collects feedback on tool usability from stakeholders to improve the product functionality
  • Oversees the tool administration including user permissions, ad-hoc support and user training

Initiative Monitoring Center

  • Maintains listings of ISG initiatives and monitor their status
  • Monitors project health and overall historical tracking of all ISG projects from onboarding until project closures
  • Participate in project activities such as but not limited to steering committee meetings, portfolio meetings, infra governance meetings, and handover activities
  • Manages project resource requirements and assigns based on availability and competency
  • Analyzes improvements in the project management processes that directly affect project delivery by conducting Post Delivery Review consolidation and Root Cause Analysis
  • Generates reports related to IT projects and maintain artifacts and deliverables of all IT projects

Risk and Compliance

  • Oversees IT area’s compliance with regulatory issuances, internal and external audit requirements, and internal management and operating policies and procedures
  • Monitors audit issues to ensure that target resolution dates are met
  • Administers, disseminates, and deploys IT Team’s Compliance and Risk Management Program
  • Reviews and endorse policies, standards, procedures, and other guidelines related to his assigned IT area/s
  • Performs annual review of policies, standards, procedures, and other documents for updating related to his assigned IT area/s
  • Identifies, assesses, measures and monitors Management and Operational Key Risk Indicators and treatment measures for operational, IT and other risks that are related to his specific IT area/s

Technology Business Management

  • Provides support to end-to-end vendor accreditation process, produces accreditation reports and maintains the vendor accreditation database for IT
  • Acts as a conduit between internal and external support parties
  • Ensures that all IT contracts and their respective supporting documents (physical and softcopy) are recorded and indexed as per the approved process and proactively monitors the status of all ISG contracts
  • Utilizes and sustains the APPTIO tool and monitor its access and usage
  • Defines what can be delivered in terms of technology capabilities that are understood and valued by IT team’s stakeholders, so that they can work together to improve technology outcomes
  • Improves input data availability, completeness, and accuracy, including the possible removal of manual processes
  • Drives business insights, challenge assumptions and proactively make recommendations for solutions that address business challenges

Cost Control Office

  • Takes ownership for IT budget management and payment monitoring
  • Performs annual budget exercises
  • Monitors actual activity related to ISG’s technology costs and controls the expenditures to ensure alignment with the Bank’s strategies and priorities
  • Develop sound fiscal disciplines
  • Communicates costs and consumption to ISG units to drive informed trade-off decisions and better technology consumption behavior.
  • Maximize value and demonstrate industry-comparable cost effectiveness for services and innovation provided
  • Collaborates to align IT Team’s annual budget and resource plans to strategic technology priorities and manage to the plan

Line Management

  • Performs administrative functions of a line manager
  • Improves performance of the team by identifying pain points and provides training and mentoring.
  • Develops a Training Plan for the team
  • Participates and contributes to process improvement activities related to roles of the department
  • Develops oneself by attending trainings relevant to the current role over and above mandatory trainings
  • Develops others through knowledge transfer or coaching and conduct rollouts/trainings

Qualifications

  • Must have a Bachelor’s Degree in Information Systems, Business Administration, Finance, Accounting or other related courses
  • Must have at least 5 years of related experience
  • Must have experience managing people directly
  • Must have experience influencing stakeholders in a matrix environment and using high quality analytics to drive support for strategies and adoption of tools across the organization
  • Experience in technology infrastructure or application services, business analysis, data modeling or financial planning and analysis is a plus.
  • Knowledge in financial processes such as budgeting, variance analysis, capital and operating expense handling, program management and cost accounting is preferred
  • Must have high Work Standards
  • Must have the ability to guide, influence, motivate and develop confidence of subordinates and co-employees.
  • Must have the ability to communicate information in a professional manner
  • Must have the ability to maintain composure, objectivity and effectiveness under pressure
  • Must have the ability to manifest self-discipline to productive use of time and resources
  • Must have excellent oral and written English communication Skills

Requirements

Please refer to job description.

CommunicationProblem SolvingAdaptabilityTime ManagementTeamworkAttention To DetailCritical ThinkingOrganizationCreativityCustomer Service
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Boss

HR ManagerBank of the Philippine Islands (BPI)

Posted on 23 April 2025

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