IT Service Desk | Up to 40K Salary Package | Virtual Process
Nezda Technologies Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance, Medical Reimbursement
Employee Recognition and Rewards
Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, Life Insurance, HMO
Perks Benefits
Gym Membership
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide support to clients on 24/7 availability via phone, chat and email
- Handle issues related to client technical issues ranging from simple pc related problems to application related issues (Active Directory, VPN, and other software’s).
- Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
- Globally monitor, triage and escalate all system problems
- Assist with computer operations activities as required
- Provide support to remote users (using remote connectivity tools)
- Knowledge of incident management tools
- UP TO 35,000 SALARY PACKAGE
- HMO day 1 -Free 3 HMO dependents upon regularization
- Night Differential
- Performance bonus
- Work-Life Balance (Discounted Gold’s Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
Requirements
- At least Completed 2nd Year College Undergraduate / Associate Graduate / Bachelor's Graduate
- With at least 2 years BPO TSR or IT Service Desk / IT Help Desk Experience
- Amenable to Start ASAP and Work Onsite
- Must have available TOR/DIPLOMA
ac cruz
Assistant Talent Acquisition ManagerNezda Technologies Inc.
Active within three days
Working Location
Panorama Tower, 34th Street, corner Lane A, Taguig, Metro Manila, Philippines
Posted on 28 February 2025
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