IT Technical Support
Strategic Networks, Inc.
Job Description
Description
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements
- Education: Bachelor degree
- Experience level: < 1 Yr Exp
Huertas Ali
HR OfficerStrategic Networks, Inc.
Active within three days
Working Location
5th Ave. 5th Ave, Taguig, Metro Manila, Philippines
Posted on 19 May 2025
Explore similar jobs
View more similar jobsIT Technical Support
Strategic Networks, Inc.₦426.6-568.8K[Monthly]
On-site - Taguig<1 Yr ExpDiplomaFull-time
Mica RemoquilloRecruiter
IT service Desk
Gratitude Philippines₦995.5K-1.1M[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
Esther AfolabiSenior Talent Acquisition Consultant
IT Technical Support
HCL Technologies Ltd.₦711.1-995.5K[Monthly]
On-site - Taguig<1 Yr ExpHigh/Senior High SchoolFull-time
Jessa CabralHR Manager
Service Desk | IT Helpdesk L1 Support | Alabang Muntinlupa
Infosys BPMNegotiable
On-site - Taguig1-3 Yrs ExpEdu not requiredFull-time
BossHR Manager
Senior Technical Support Engineer
Unison Solutions Delivery, Inc.₦853.3-995.5K[Monthly]
On-site - Taguig5-10 Yrs ExpBachelorFull-time
Unison Solutions Delivery, Inc.Recruitment Assistant
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
