Technical Support

• Provide first-level technical support to employees, addressing hardware, software, and network-related issues.
• Install, configure, and maintain hardware and software components for various business applications and other industry specific tools.
• Assist in the customization and adaptation of existing programs to meet user’s requirements.
• Monitor system performance and implement improvements to optimize infrastructure stability, ensure security, and efficiency.
• Administer email and anti-virus system.

System Compliance

• Comply with the company policies and implement program standards.
• Perform other related duties that may be assigned by immediate superior from time to time.

QUALIFICATIONS:

• Must be a graduate of 4 years of related course.
• Must have atleast a year of work experience in the same capacity and/or in the same industry.
• Must have strong analytical skills with the ability to multi-task and adapt a fast-paced environment.
• Must have the following skills, abilities and attributes: good oral and written communication, organization; with high sense of confidentiality and anticipation, high level of trustworthiness and integrity, customer-service oriented, resourceful, creative and analytical.
• Must be proficient in Microsoft Office applications.