Duties and Responsibilities:

1. Key Account Management - B2B/TOLLING:

· Develop and execute strategic account plans tailored to B2B customers and tolling partners to achieve sales targets and maximize revenue.

· Serve as the primary point of contact for key B2B accounts and tolling partners, maintaining strong relationships and addressing their needs promptly.

· Negotiate contracts, pricing agreements, and terms with B2B customers and tolling partners to drive product placements and sales.

2. Sales Strategy and Planning:

· Collaborate with sales, marketing, and product teams to develop and implement account-specific sales strategies and initiatives for B2B and tolling segments.

· Analyze market trends, competitor activities, and customer insights within the B2B and tolling sectors to identify growth opportunities.

· Forecast sales volumes and set performance goals for B2B accounts and tolling partners, monitoring progress and adjusting strategies as needed.

3. Business Development:

· Identify and pursue new business opportunities within existing B2B accounts and tolling partnerships to expand product distribution and market share.

· Conduct regular business reviews with B2B customers and tolling partners to evaluate performance, discuss growth opportunities, and address challenges.

· Implement strategies to upsell and cross-sell products to increase revenue and profitability within the B2B and tolling segments.

4. Relationship Management:

· Build and maintain strong, long-lasting relationships with key decision-makers and influencers within B2B accounts and tolling partners.

· Provide exceptional customer service and support to ensure high levels of customer satisfaction and loyalty among B2B and tolling partners.

· Proactively address customer inquiries, complaints, and issues to maintain positive relationships and resolve conflicts effectively.

5. Sales Reporting and Analysis:

· Track and analyze sales performance metrics for B2B accounts and tolling partnerships, including sales volume, revenue growth, and profitability.

· Prepare regular sales reports, forecasts, and presentations for senior management and B2B partners.

· Utilize CRM software and sales analytics tools to manage account data, monitor progress against goals, and identify trends.

6. Regular and Periodic Activities:

6.1 Daily Activities:

· Communicate with B2B accounts and tolling partners to manage orders, resolve issues, and provide product information and support.

· Monitor sales activities and performance metrics, ensuring alignment with account objectives and sales targets.

· Coordinate with internal teams to fulfill orders, manage inventory, and ensure timely delivery to B2B and tolling partners.

6.2 Weekly Activities:

· Conduct weekly meetings with B2B account partners and tolling partners to review sales performance, discuss upcoming promotions, and address any issues.

· Analyze weekly sales data and market trends specific to the B2B and tolling sectors to identify opportunities for growth and improvement.

· Update account plans and sales forecasts based on ongoing discussions and feedback from B2B accounts and tolling partners.

6.3 Monthly Activities:

· Prepare monthly business reviews and performance summaries for B2B accounts and tolling partners, highlighting achievements, challenges, and action plans.

· Participate in monthly strategic planning sessions to align sales strategies with company goals and objectives, focusing on the B2B and tolling segments.

· Evaluate the effectiveness of promotional campaigns and marketing initiatives within B2B accounts and tolling partnerships.

6.4 Quarterly Activities:

· Participate in quarterly business reviews with senior management to report on B2B account performance and tolling partnership initiatives.

· Develop and present quarterly sales forecasts and growth projections for B2B accounts and tolling partnerships, incorporating market trends and customer insights.

· Collaborate with marketing teams to plan and execute quarterly promotional campaigns and product launches tailored to B2B and tolling customers.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, or related field
• 2 years of experience in key account management or sales roles, preferably in the FMCG sector.
• Proven track record of achieving sales targets and driving revenue growth within key accounts.
• Strong negotiation, communication, and interpersonal skills.
• Strategic thinker with the ability to develop and execute account-specific sales strategies.
• Proficiency in CRM software, Microsoft Office Suite, and sales analytics too

Please refer to job description.