Summary

• Lead the membership team to represent and promote Landers Superstore to boost our member count and develop sales/marketing strategies to reach our goals.

Responsibilities

• Provide leadership and direction to the membership/sales team, including the Membership Supervisor, Sales executives, and membership clerks.
• Develop and execute strategies to increase membership enrollment through various channels, including in-store promotions, community outreach, and digital marketing.
• Implement programs and initiatives to retain existing members, including loyalty programs, member-exclusive events, and personalized communication.
• Ensure exceptional customer service is provided to all members, addressing inquiries, resolving issues, and enhancing the overall member experience.
• Analyze membership data to identify trends, opportunities, and areas for improvement. Use insights to inform decision-making and strategy development.
• Provide training, support, and performance feedback to the membership team, fostering a culture of continuous improvement and professional growth.
• Work closely with other departments, such as marketing, sales, and operations, to align membership strategies with overall business goals.
• Prepare and present regular reports on membership metrics, performance, and initiatives to senior management.
• Visit business establishments and submit proposals to promote the company and attract new members.
• Set up booths in different subdivisions or villages and invite non-members to visit the store.
• Ensure proper grooming standards, uniform compliance, and courtesy towards members, fellow employees, and company officers. Provide training and skills development to subordinates.
• Perform other tasks as assigned by senior management.

Qualifications

• College graduate of any 4 year course.
• At least 3 years of sales/marketing experience.
• Excellent communication, interpersonal, analytical and negotiation skills; computer literate.
• Decisive, self-motivated, goal/result and people oriented.

Please refer to job description.