Merchant Assistant
Pharmaserv Express
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Paid Holidays, Philhealth, SSS/GSIS
- Accept and process customer orders exclusively through the PharmaServ Express app.
- Review and confirm product prices, prepare accurate quotations, and provide timely updates to customers.
- Send QR Codes and payment instructions, ensuring customers receive clear guidance for completing transactions.
- Respond promptly to customer inquiries via app, phone, chat, SMS, Email, or other approved channels.
- Provide Customer support by clarifying order details, resolving concerns, and offering after-sales assistance with professionalism and care.
- Coordinate with riders, merchants, third-party suppliers, and logistics partners to ensure medicines are sourced and orders fulfilled promptly.
- Monitor live orders to meet SOP timelines, address failed deliveries or out-of-stock items, and inform customers of resolution plans.
- Gather feedback from customers after order completion and record issues for reporting and process improvement.
- Maintain accurate and organized records of orders, quotations, payments, transactions, and customer interactions.
- Escalate unresolved issues to the appropriate teams (operations, Development, or Management) and provide daily updates on orders, feedback, and challenges.
- Stay updated on product knowledge, system changes, and service offerings to ensure accurate information is provided to customers.
- Identify and report trends in customer or order issues to support service delivery improvements.
- Follow communication guidelines, scripts, and SOPs to ensure consistent and professional interactions.
- Perform other tasks as assigned by the immediate superior and/or management.
HR Judy
HR AssociatePharmaserv Express
Active within seven days
Working Location
Marikina. Marikina, Metro Manila, Philippines
Posted on 16 September 2025
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Pharmaserv Express
Unfinanced / Angel
51-100 Employees
Supply Chain
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