#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Digital Ads Support Specialist (Non-Voice), you will help us deliver excellent service to our partner brand by performing these tasks:

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Capable of coping with peaks in contact volumes during promotion seasons.

Who are we looking for?

• Completed 2 years in college.
• Minimum of 1 year experience in digital advertising, social media, or paid ads/digital ads monetization.
• Experience in e-commerce or marketplace platforms is a plus.
• Have strong customer service skills, verbal and written communication skills and empathy, rational decision making.
• Must meet language requirements (C1).
• Successful track record working in a high-volume environment.