• Demonstrate an understanding of the security layer managed through access administration in the different systems
• Support Identity and Access Management (IAM) operation including weekends and public holidays on a rotational basis, as well as assigned on-call emergency support
• Learn the process modules on administering access in multiple supported systems
• Complete access-related customer requests within operational thresholds on timeliness and accuracy
• Provide troubleshooting support on system access related issues
• Handle customer interactions in a manner adhering to the customer service guidelines
• Provide on-call support as needed and scheduled support during weekends and public holidays on some occasion
• Have good team working skills and ability to work in a fast-paced and high-volume operations
• Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written
• Identify potential opportunities and concern to raise to the manager's attention
• Raise ideas to improve security controls, customer experience, and/or process efficiency
• Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process
• Demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency
  
  

• Build a career in operations and technology by learning how our people, process and technology enable business and enhance security
• Network with professionals around the globe as we collaborate across functions and geography
  
  

• Bachelor’s Degree/University degree of any course or equivalent experience
• Consistently demonstrates clear and concise written and verbal communication in the English language
• Aptitude to learn a number of application and/or system at a level which one can understand how to administer access
• Utilize Microsoft applications to create and maintain files (MS Excel, MS Word)
  
  

• Proven excellent customer relationship management skills
• Basic understanding of data quality, information security and cyber security risk
• Basic understanding of Windows desktop operating systems, Mainframe, Unix server, and/or databases
• Basic understanding of password management tool (i.e. CyberArk)
  
  

Please refer to job description.