Responsibilities:

• Providing text-based consulting services to platform users via email and online chat, addressing various issues that arise during the use of the platform;
• Offering professional consulting support regarding the company's products;
• Reassuring and assisting clients in difficult situations to enhance service quality and customer satisfaction;
• If necessary, documenting client inquiries and forwarding their needs to the appropriate departments for product optimization;
• Informing users about important changes in the system and products;
• Performing other tasks as assigned by management.