運營經理 – 客戶服務 (BPO)
Ripped Box Station
Remote Details
Open Country：Philippines
Language Requirements：English
Job Description
Benefits
Insurance Health & Wellness
Health Insurance
Time Off & Leave
Paid Holidays, Government Mandated Leave
職位: 營運經理 - 客戶服務 (BPO)
工時: 每週 40 小時
排班: 待定
- 監督客戶服務團隊的日常運營，確保高效率和高質量的服務交付。
- 制定和實施策略以改善整體運營表現，實現 CSAT、SLA、AHT 和 FCR 等 KPI。
- 監控和分析關鍵績效指標，識別改進領域。
- 領導、輔導和支持團隊領導者和主管，以推動參與度和卓越表現。
- 確保遵守公司政策、客戶要求和行業法規。
- 推動持續改進計劃，以增強流程、降低成本和提高生產力。
- 與客戶合作，以理解其需求、解決問題並確保滿足服務期望。
- 與質量保證和培訓團隊密切合作，以提高代理商的表現和客戶滿意度。
- 管理人力規劃、招聘和排班，以符合業務需求。
- 準備並向高層管理呈報有關運營表現、趨勢和建議的報告。
- 培養積極的工作文化，促進團隊合作、責任感和專業發展。
Jean Samot
Recruitment SpecialistRipped Box Station
Replied 5 minutes ago
Posted on 09 June 2025
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