运营经理 - 客户服务（外包业务）
Ripped Box Station
Remote Details
Open Country：Philippines
Language Requirements：English
Job Description
Benefits
Insurance Health & Wellness
Health Insurance
Time Off & Leave
Paid Holidays, Government Mandated Leave
职位：运营经理 - 客户服务（外包服务）
工作时长：每周40小时
工作安排：待定
- 监督客户服务团队的日常运营，确保效率和高质量的服务交付。
- 制定并实施策略，以改善整体运营绩效，并实现客户满意度（CSAT）、服务水平协议（SLA）、平均处理时间（AHT）和首次解决率（FCR）等关键绩效指标。
- 监控和分析关键绩效指标，识别改进领域。
- 领导、指导并支持团队领导和监督人员，以推动员工参与和绩效卓越。
- 确保遵守公司政策、客户要求和行业规定。
- 推动持续改进举措，以优化流程、降低成本和提高生产力。
- 与客户合作，了解他们的需求，解决问题，并确保服务期望得以满足。
- 与质量保证和培训团队紧密合作，以提升代理的表现和客户满意度。
- 管理人力资源规划、员工招聘和排班，以符合业务需求。
- 准备并向高级管理层呈报运营绩效、趋势和建议的报告。
- 培养积极的工作文化，促进团队合作、责任感和职业发展。
Jean Samot
Recruitment SpecialistRipped Box Station
More than ten replies today
Posted on 09 June 2025
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