WFM Assistant Manager

Alldigi Tech Manila Inc.

₦940.8K-1.3M[Monthly]
On-site - Taguig3-5 Yrs ExpDiplomaFull-time
Share

Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Annual Appraisal, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, HMO

  • Others

    Company Social Events

  • Perks Benefits

    Sleeping Quarters

  • Professional Development

    Professional Development

  • Time Off & Leave

    Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Special Leave for Women, Vacation Leave

Read More

Description

  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.

Requirements

  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
Technical SkillsMS Excel SkillsCommunication SkillsReporting SkillsLeadership SkillsProblem-Solving SkillsAnalytical Skills
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Reply 0 Times Today

Working Location

10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines

Posted on 22 July 2025

Explore similar jobs

View more similar jobs

Alldigi Tech Manila Inc.

501-1000 Employees

BPO & Call Center

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.