PHRN - Healthcare Voice Account

MetHealth

Urgent
₦853.3-995.5K[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
Share

Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Holiday Gifts

  • Insurance Health & Wellness

    HMO

Description

  • Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively.
  • Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history.
  • Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries.
  • Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience.
  • Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction.

Requirements

  • Active Philippine-Registered Nurse (PHRN) license
  • Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted)
  • Excellent verbal communication skills
  • Ability to handle confidential information with integrity
  • Strong judgment and problem-solving skills in a high-volume, patient-focused environment
Customer ServiceCommunication SkillsScheduling SkillsAppointment SkillsMedical KnowledegeDirect Patient CareProblem SolvingTechnical Proficiency
Preview

Kirby Del Poso

OwnerMetHealth

Reply Today 3 Times

Working Location

Robinsons Bridgetowne. H3VH+RX6, Quezon City, 1110 Metro Manila, Philippines

Posted on 26 May 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.