The MIS Specialist is responsible for designing, managing, and analyzing data reports related to collection activities. The role supports decision-making through timely and accurate reporting, trend analysis, and performance monitoring. The position requires strong analytical skills, proficiency in database and reporting tools, and a good understanding of collection processes.

Responsibilities

• Develop and maintain daily, weekly, and monthly reports to track collection performance metrics (e.g., recovery rate, aging, delinquency).
• Collaborate with the IT and Data teams to improve reporting systems and automate data flows.
• Monitor system performance and troubleshoot reporting errors or data discrepancies.
• Maintain and update master data related to customers, agents, and accounts.
• Support the Collections team in campaign planning and strategy through data insights.
• Ensure data accuracy, consistency, and security across reporting platforms.
• Assist in compliance reporting and audit requirements related to collections.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field.
• Experience in collections or related field is an advantage
• Proficient in MS Excel (VLOOKUP, PivotTables, Macros), and reporting tools.
• Strong analytical and problem-solving skills.
• Familiarity with collection systems, CRMs, or loan management systems is a plus.
• Excellent communication and documentation skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.