Product Strategy and Planning: - Based on market research, competitive analysis, and user feedback, develop a clear product vision, objectives, and an actionable roadmap. - Oversee product planning for core trading features (e.g., spot, futures, margin), asset management (wallet, deposits/withdrawals), and innovative offerings (Launchpad, Staking, NFT marketplace). - Continuously monitor industry trends and technology developments (e.g., Layer 2, DeFi, account abstraction) and perform regular in-depth competitor analyses to identify product opportunities. Platform Daily Operations: - Manage the exchange’s core operational functions, ensuring smooth deposit, withdrawal, trading, and token listing processes. - Monitor key platform metrics (DAU/MAU, trading volume, retention rate), promptly identify issues, and collaborate with the engineering team to resolve them. - Execute the new-asset listing process, including due diligence, announcement drafting, and campaign setup. User and Community Management: - Lead and manage the customer support team, establishing efficient user issue response and resolution processes to enhance satisfaction. - Build and oversee core user communities (Telegram, Discord, WeChat), driving engagement and loyalty. - Gather, organize, and analyze user feedback to inform product and service iterations. Event Planning and Execution: - Design and launch online campaigns targeting user acquisition, activation, and retention, such as trading competitions, deposit rebates, staking events, and airdrops. - Track campaign performance, conduct post-mortems, and continuously optimize event models. Requirements Experience: - Bachelor’s degree or above with 3+ years of Internet product management experience, including at least 1 year in fintech, stock/forex trading, or cryptocurrency exchanges. - Active cryptocurrency user with a deep understanding of CEX and DEX core functions, differences, and user behaviors. - On-site presence required in Dubai. Skills and Competencies: - Excellent logical and systems thinking with strong problem-solving abilities. - Proficient in product design workflows and tools such as Figma, Sketch, Axure, Jira, and Confluence. - Strong data analysis skills to drive data-informed decisions. - Exceptional communication, coordination, and leadership skills to align cross-functional teams. - Fluent in English and Chinese for professional communication and documentation. Preferred Qualifications: - Proven track record designing and launching a trading product from scratch. - In-depth knowledge of quantitative trading and complex financial instruments (perpetual contracts, options). - Technical development background enabling in-depth technical collaboration with engineers.