The Project Transition Manager is the central force behind all service projects, ensuring smooth, on-time, and compliant delivery from initiation to final handover. You will be responsible for leading transitions while ensuring all projects remain within scope and in strict compliance with agreed SLAs, KPIs, and organizational processes. This role acts as the primary coordination point between i

Internal teams and customers.

• Organize, arrange, and manage service projects from initial scoping through to final implementation and handover.
• Develop detailed project plans, monitor performance, and ensure all parties are on track with requirements, deadlines, and schedules.
• Support the Service Management Office (SMO) by overseeing SLA/KPI adherence and process compliance.
• Conduct internal audits to ensure all project deliverables meet quality standards.
• Drive initiatives for continuous service improvement and manage all aspects of change management related to new and existing services.
• Lead regular project update meetings with internal teams and customers to maintain clear communication lines.
• Create and maintain essential project plans, status reports, and comprehensive project documentation.
• Act as the key liaison to drive effective change management and alignment between business needs and project delivery.

Requirements

• Significant experience in project transition management, preferably within the BPO or Shared Services industry.
• Strong ability to develop complex project plans, manage timelines, and mitigate risks.
• Deep understanding of SLAs, KPIs, and process-driven environments.
• Excellent interpersonal and communication skills for managing internal teams and external client expectations.
• Highly organized with the ability to conduct audits and use data to drive service improvements.
• Proactive in managing change and resolving bottlenecks in a fast-paced environment.

We Prefer Online Application Only. Candidates with relevant experience and qualifications will be contacted for an online application/interview.