Key Responsibilities

1. Customer Assistance & Engagement

• Greet and welcome customers in a courteous and professional manner.
• Assist customers in locating products, providing detailed product information and recommendations based on their preferences.
• Address customer inquiries, concerns, and requests promptly and professionally.
• Educate customers on store promotions, special offers, and loyalty programs.
• Foster a positive and engaging shopping experience to encourage customer satisfaction and repeat business.

2. Sales & Product Promotion

• Actively promote store products and highlight special promotions.
• Utilize product knowledge and sales techniques to drive customer purchases and meet sales targets.
• Assist in upselling and cross-selling relevant products based on customer interests.
• Process transactions accurately and efficiently, ensuring proper handling of payments and store policies.
• Manage product returns, exchanges, and other customer service transactions in accordance with company guidelines.

3. Store Maintenance & Merchandising

• Maintain store cleanliness, organization, and visual merchandising standards.
• Regularly replenish stock, ensuring shelves and displays remain fully stocked and well-presented.
• Monitor inventory levels and report stock shortages or discrepancies.
• Stay informed about new product releases, industry trends, and customer preferences.
• Assist in setting up marketing displays, in-store events, and promotional areas as directed.

4. Team Collaboration & Store Operations

• Work collaboratively with colleagues to ensure smooth store operations and a positive team environment.
• Participate in team meetings, training sessions, and other company activities as required.
• Comply with store policies, procedures, and operational guidelines.
• Support the onboarding and training of new team members when necessary.
• Be willing to accept assignments in different store locations based on operational requirements.

5. Skills & Competencies

• Strong communication and interpersonal skills.
• Customer-focused mindset with the ability to engage and assist customers effectively.
• Sales-driven approach with the ability to achieve and exceed targets.
• Basic proficiency in cash handling and point-of-sale (POS) systems.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexibility to be assigned to various store locations as needed.
• Availability to work on weekends, holidays, and shifting schedules as required by business operations.
• Business, or a related field (a plus, but not required)

Job Requirements

• High school diploma or equivalent (required)
• Bachelor’s degree in Marketing, Business, or a related field (a plus, but not required)