• We are looking for a seasoned Business Operations Manager to support the growth of our organization. This role will play a critical part in enhancing operational efficiency, refining processes, and ensuring that systems are optimized to support long-term profitability. As part of the leadership team, you will work directly with the CEO to turn strategic initiatives into actionable results while coordinating cross-departmental projects.

About the Company

• Since 2007, our client has specialized in the copier industry, helping businesses, nonprofits, and startups find the right office equipment solutions. They pride themselves on transparency and advocacy, guiding clients through purchasing, leasing, and rental options while securing the most cost-effective choices. Their mission is to deliver smart, budget-friendly solutions backed by exceptional service, empowering organizations to make confident decisions that support sustainable growth.

Core Values

• Unified team with a shared mission
• Customer-first philosophy
• Quick, high-quality service delivery
• Proactive, solutions-oriented mindset
• Strong attention to detail
• Commitment to continuous improvement
• Ownership and accountability

Key Objectives

• Act as the CEO’s right-hand partner, ensuring alignment between sales, operations, and support functions
• Drive efficiency by standardizing processes, workflows, and systems across the business
• Provide oversight for customer service, dispatch, and logistics operations
• Leverage automation and technology to improve internal operations and customer experience

Primary Objectives

• Lead and supervise multiple departments, including customer service, dispatch, and logistics
• Introduce process enhancements and implement tools to streamline day-to-day functions
• Track and analyze performance indicators and financial data to uncover optimization opportunities
• Manage vendor and supplier relationships, including contract negotiations
• Mentor and coach team members to support their professional growth and performance
• Collaborate with sales, finance, and other departments to ensure organizational alignment
• Partner with the CEO in planning and executing strategic business initiatives

• At least 3 years of leadership experience within the copier/printer industry
• Demonstrated success in driving operational improvements and efficiency
• Strong project management, analytical, and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to engage effectively across all levels of the business
• Proficiency in using technology and data to guide decision-making
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Background in ERP/CRM systems and workflow automation
• Understanding of the EOS (Entrepreneurial Operating System) framework
• Certification in Lean, Six Sigma, or related process improvement methodologies