Sales Support Coordinator

Job Type: Full Time

Location: Manila Remote/Hybrid

Reporting to: Sales Support Team Lead

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

The Sales Support Coordinator is a vital member of the Goway Travel team, responsible for providing essential administrative and operational support to our destination specialists. This role requires a combination of strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and contributing to process improvements, the Sales Support Coordinator plays a crucial role in driving the success of our sales operations.

Key Responsibilities:

• Ensure all services are properly confirmed based on the requests of destination specialists, verifying details such as flight itineraries, accommodations, and activities.
• Input booking details into the company’s booking system, maintaining data integrity and consistency.
• Accurately process and manage bookings, ensuring all necessary information is captured and organized.
• Handle various administrative tasks, such as filing, document management, and report generation.
• Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.
• Contribute to the ongoing development and improvement of the sales support processes.
• Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.

Required Skills and Qualifications:

• Candidates must have 1 year of experience in customer service or a similar function
• Candidates must have an In-depth knowledge of the travel industry.
• Candidates must have strong organizational skills and attention to detail.
• Candidates must have exceptional verbal and written communication skills.
• Candidates must have good administrative and analytical skills.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

The Goway Advantage:

At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.

You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Apply Now today!

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

Please refer to job description.