The Corporate Cards After Sales Officer is responsible for managing the back-end processes and after-sales support for corporate card customers. This role involves handling the portfolio of corporate card clients, ensuring high levels of customer satisfaction, and resolving client issues efficiently.

Key responsibilities include client on-boarding, managing day-to-day service requests, and providing comprehensive support for corporate card clients. The role requires a detail-oriented approach and strong customer service skills to handle various tasks such as Statement of Account (SOA) requests, reconciliation, and inquiries.

Responsibilities:

• Facilitate the seamless on-boarding of new corporate card clients, ensuring all necessary documentation and processes are completed accurately and efficiently.
• Manage and respond to daily service requests from corporate card clients, including handling SOA requests, reconciliation of accounts, and addressing various client inquiries.
• Oversee the portfolio of corporate card clients, ensuring all after-sales needs are met and maintaining high levels of client satisfaction.
• Provide exceptional customer service by resolving client issues promptly and effectively. Act as the primary point of contact for after-sales inquiries and support.
• Handle all back-end processes related to corporate cards, including transaction monitoring, account maintenance, and compliance with internal policies and regulations.
• Maintain regular communication with clients to address their needs, provide updates, and ensure they are fully satisfied with the services provided.
• Serve as a product expert for ULC Corporate products, offering guidance and expertise to both internal teams and external clients.

Qualifications:

• Graduate of any 4-year Bachelor’s/College Degree, preferably related to Business Management, Banking & Finance, Marketing, and Economics
• At least 3 to 5 years of customer service experience specifically in the field of corporate clients
• Strong knowledge of credit cards and corporate products, including industry trends and compliance regulations
• Strong customer service skills with a focus on client resolution and satisfaction.
• High attention to detail to ensure accuracy in managing back-end processes and client information

Please refer to job description.