About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.

About the Clien

tOur client is helping the world’s largest enterprises and organizations automate the enforcement of controls of access, process, or cybersecurity checks, for any business application. We bridge the gap between legacy software and modern technology with our suite of innovative products built on top of solutions from SAP, PeopleSoft, JD Edwards and more

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About the Ro

leAs an experienced and driven candidate, you have the potential to be an integral part of a growing, global team with the ability to make a direct impact on customers success through live interaction. We are looking for a Tier II candidate that has good soft skills, driven to learn, research answers and act on the information found to solve the issue. The Tier II support engineer will report into a product team lead or team manage

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What you'll

• doSelf-driven to continually expand knowledge of products to successfully solve customer issu
• es.Research and troubleshoot issues between Pathlock application and customers ERP system including but not limited to implementation and configurati
• on.Analyze logs, configurations, and workflows to resolve issu
• es.Work with multiple Pathlock teams to resolve issues within SLA and provide needed information to teams to resolve the issu
• es.Write knowledge base articles and educate/train team members on resolution and troubleshooting approach
• es.Communicate resolution clearly and concisely verbally or writt
• en.Recommend best workflow, implementation and utilization practices promoting customer success and product adopti

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What you b

• ringBachelor's degree or equivalent experie
• nce.4+ years working with SAP, PeopleSoft, JDEdwards, or other ERP syst
• ems.2+ years working with enterprise level applications: implementing, administering and troubleshoot
• ing.2+ years SQL experience and writing complex que
• riesAbility to troubleshoot complex issues using resources, testing and knowl
• edgeKnowledge of application security such as SAP ECC, S4H, S4H SAAS,
• C4CKnowledge of Business Process Controls and Automat
• ion.Knowledge of Governance, Risk, and Compliance (GRC) Access Cont
• rol.Certification in an ERP system or like a p
• lus.Knowledge of basic cloud conce
• pts.Knowledge of Identity Management Soluti
• ons.Ability to work with global team members and customers from diverse cultu
• res.Customer and team focused attit
• ude.Strong English and communication ski

Please refer to job description.