Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

Basic scope of tasks, duties and responsibilities:

• Providing general support, administration, and maintenance for the SN platform.
• Working directly with end users to resolve support issues within ServiceNow.
• Assisting in the development and maintenance of the ServiceNow service catalog.
• Performs minor development work
• Create ServiceNow reports and dashboards.
• Assisting in the creation and configuration of notifications, client scripts, business rules, script includes, metrics, and more within ServiceNow.
• Fulfill Service Requests assigned to the group within the scope of support
  
  

Position Requirements

Must Haves:

2+ years of ServiceNow development, configuration and advanced system administration experience

Advance experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, etc.

Advance experience creating and configuring Business Rules, UI Policies, Data Policies, UI Actions, Client Scripts, Script Include and ACLs.

Advance experience designing, developing, implementing business applications in ITIL, CMDB, Service Request, Change Management, Incident Management, Asset Management, Problem Management

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of at least ServiceNow features

Strong knowledge of the ServiceNow data model and relationships

Experience in Active Directory/LDAP

Experience in ServiceNow integrations

Strong experience developing process documentation

Nice To Haves

Knowledge of ITIL processes, ITIL Foundations Certification is a plus

Certification is a plus (CAD, CIS, CSA)

Experience in ITOM Discovery, CMDB and ITAM is a plus

Experience patching and upgrading ServiceNow to recent releases

Personal Requirements

Strong attention to detail and excellent communication skills

Ability to handle multiple competing priorities in a fast-paced environment

Excellent analytical and problem-solving skills to resolve technical issues

Experience working in challenging and ambiguous environments

What We Offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.