Tahche Careers Systems Engineer

Systems Engineer

Tahche Careers

Negotiable

RemoteFresh Graduate/StudentDiplomaFull-time

Remote Details

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

Monitor escalated service tickets, ensuring timely escalation and resolution
Managing diverse computing environments across a variety of business clients
Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
Perform rapid analysis of workstation/server incidents to determine root causes
Provide consulting to clients on certain applications, best practices, and general computing processes
Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
Utilize software tools and vendor-specific utilities to expedite incident resolution
Resolution of incidents related to, but not limited to the following:

Mail Application/Office 365 issues
Client/Server Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access incidents (Citrix and Terminal Services)
Networked Printer Issues

Qualifications

At least 5 years of relevant experience as a Systems Engineer
Strong background in desktop and server support
Proven experience in troubleshooting network configurations and hardware issues
Expertise in Microsoft Server and Workstation technologies
Ability to follow documented processes while escalating unclarified variables to management
Excellent customer service skills with a problem-solving mindset
Strong prioritization and task coordination skills

Nice To Haves