Reed Elsevier
This entry-level position performs basic systems engineering assignments. This position is also responsible for management support and triage.
Accountabilities:
Apply basic problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
Apply basic knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
Diagnose basic system performance problems.
Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
All other duties as assigned
Qualifications:
Bachelor's degree
Experience in either IT Operations of at least 3 years.
Experience in supporting Windows Infrastructure.
Experience in supporting 0365 / M365, specifically SharePoint and Exhange.
Knowledge of virtual server environments/cloud environment preferred.
Good oral and written communication skills.
Knowledge of scripts for automation is an advantage.
Knowledge of ITIL best practices and framework is an advantage..
Willing to work in a flexible schedule.
Please refer to job description.
Boss
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2nd Floor Building H, UP Ayala Technohub, Commonwealth Ave., Quezon City, Metro Manila, Philippines
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