Team Manager

Global Strategic

₦1.1-1.3M[Monthly]
On-site - Bacolod3-5 Yrs ExpBachelorFull-time
Share

Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Company Equipment, Parking Space, Sleeping Quarters

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Bereavement Leave, Parental Leave, Sick Leave, Vacation Leave

Read More

Description

  • Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
  • Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
  • Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
  • Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
  • Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
  • Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
  • Help coordinate team schedules and attendance to meet client requirements.
  • Support new hire onboarding by assisting with training and clarifying client-specific processes.


Requirements

  • Bachelor’s degree or relevant work experience in a BPO or customer service environment.
  • Previous experience as a Team Lead, senior agent, or coaching role preferred.
  • Strong communication and interpersonal skills with an emphasis on client collaboration and service.
  • Ability to motivate and guide team members while effectively liaising with client representatives.
  • Basic problem-solving skills and ability to escalate issues appropriately.
  • Experience working with US-based clients or in client-facing roles is a plus.


Key Account Management
Preview

Pamela Henessy Palma

RecruiterGlobal Strategic

Reply 0 Times Today

Working Location

Global Strategic. 12 Lacson St, Bacolod, 6100 Negros Occidental, Philippines

Posted on 22 July 2025

Explore similar jobs

View more similar jobs

Global Strategic

Unfinanced / Angel

501-1000 Employees

BPO & Call Center

View jobs hiring

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.