Technical Support Representatives
Dynamic Talent Solutions
Job Description
Benefits
Employee Recognition and Rewards
Incentives
- Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails.
- This position will entail solving technical problems and providing the best possible customer service at the same time.
- Answer customer phone calls and respond promptly to emails regarding technical issues.
- Troubleshoot, diagnose, and resolve product or service-related problems.
- Provide clear instructions and step-by-step solutions to customers.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document customer interactions, issues, and resolutions accurately in the support system.
- Follow up with customers to ensure their technical issues are fully resolved.
- Maintain up-to-date knowledge of company products, services, and troubleshooting procedures.
- Deliver excellent customer service while adhering to company policies and service standards.
Ellamay Christel Medico
HR OfficerDynamic Talent Solutions
Reply 0 Times Today
Working Location
IONOS Philippines Inc. 15th and 16th Floor, i3 Building, Abad Street, Asiatown, IT Park, Cebu City, 6000, Philippines
Posted on 24 September 2025
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Unfinanced / Angel
<50 Employees
Human Resources & Recruitment
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