COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: Technical Support Representative

Company Industry: BPO

Work Location: Clark Pampanga

Work Schedule: Shifting schedule

Salary: Php 25,000 - 38,000

Work Set Up: On-site

BENEFITS :

• Government Mandated Benefits
• Insurance
• 13th Month Pay
• SL and VL
• Direct employment

JOB REQUIREMENTS:

• At least High School Graduate
• With 2 years Customer Care Experience or 6 months–1-year Technical Support experience
• Typing speed of at least 30 WPM with 85% accuracy (Voice)
• Can Start ASAP.
• Willing to work onsite in Clark, Pampanga

JOB RESPONSIBILITIES:

• Provide technical support and assistance to clients/customers
• Handle troubleshooting and resolve IT-related concerns
• Deliver high-quality customer experience via voice support
• Document and escalate issues when necessary
• Collaborate with team members to achieve performance goals

RECRUITMENT PROCESS: (ONLINE)

• HR Interview
• Hiring Manager Interview
• Job Offer