Ticketing Officer
Shroff Travel
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
- Makes and confirms flight reservations for passengers on scheduled airline services.
- Arrange travel itineraries and reservations for customers and sub-agents using various Computer Reservations Systems (CRS) / Global Distribution Systems (GDS), including Sabre, Amadeus, Travelport, Cebu Pacific Sky Partner, AirAsia, Jetstar, and AirSWIFT.
- Checks flight availability and pricing in real-time using online reservation systems and confirms bookings accordingly.
- Sends quotations, fare conditions, and flight restrictions to clients, ensuring compliance with airline deadlines.
- Verifies the validity of travel documents such as passports and visas.
- Assess visa and transit visa requirements based on passenger itinerary and nationality.
- Notifies clients or sub-agents of any changes, confirmations, or cancellations in flight schedules.
- Coordinates with airlines, travel insurance providers, and foreign tour operators to obtain quotes and support for client requirements.
- Compiles and records information necessary for the issuance of airline tickets, either for delivery or electronic transmission to passengers.
- Encodes and decodes data in the Passenger Name Record (PNR) to confirm details such as destination, carrier, flight number, seat class, and stopovers.
- Documents completed transactions and files supporting documents, including Travel Orders (TO) and Payment Requisition Forms (PRF), for review and approval.
- Consistently follows up on assigned client queries to ensure timely resolution and achievement of closure targets.
- Prepares and submits a Daily Accomplishment Report at the end of each workday.
- Graduate of BS Tourism or any related courses
- At least 3 years related experience gained from a travel agency
- Good Command of Domestic and International Geography
- Very good communications skills (verbal & written)
- Excellent customer service capabilities
- Preferably residing in Alabang, Las Pinas, Paranaque or willing to relocate
Canada Analiza
HR SupervisorShroff Travel
Active within seven days
Working Location
Shroff International Travel Care Inc., Unit 610/606, Filinvest, Civic Prime Building, Muntinlupa, 1770 Kalakhang Maynila, Philippines
Posted on 08 May 2025
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