We are seeking an experienced Senior Trainer (BFSI) to design and deliver impactful training programs across Banking, Financial Services, and Insurance. The role involves onboarding and upskilling teams, driving performance through product, process, compliance, and soft-skills training, and continuously improving training effectiveness through assessments and coaching.

Description / Requirements

Job title: Trainer/Senior Trainer – Credit Card Operations

LOB: Banking, Financial Services, and Insurance (BFSI)

Account: Financial/ Credit Card

Location: On-site in Taguig

Work Timing: Shifting

Salary: 33,000 - 38,000 basic / 2,000 allowance

Target start date: Immediately/Asap

REQUIREMENTS:

● Bachelor’s degree or equivalent experience is required

● At least 2 years of relevant experience as a Trainer in a BPO setting

● 3–5 yrs in disputes, fraud, chargebacks, or collections with strong regulatory and card-network knowledged

● Ability to create and deliver end-to-end training, simulations, job aids, and compliance-aligned learning modules

● Skilled in analyzing KPIs, identifying gaps, coaching teams, and ensuring strict adherence to FCRA, FDCPA, PCI-DSS.

● Strong analytical judgment in fraud/dispute/collections scenarios

● High accuracy and attention to detail

● Exceptional communication and facilitation skills

● Ability to manage diverse and complex training requirements

● Ethical judgment and regulatory discipline

● Adaptability in a fast-paced credit operations environment

● Willing to work on-site and shift schedule in Taguig