• A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

• Respect for the customer is the foundation of excellent customer service. Every time you engage with a customer, it's crucial to keep in mind that they are a person, not a ticket, and to treat them as such. Use their name, express gratitude for their patience, and maintain emotional control even when they become agitated are easy methods to accomplish this.

• Furthermore, offering individualized customer support via an omnichannel strategy demonstrates your regard for your consumers' time, effort, and attention. You won't have a good start if your customers find it difficult or time-consuming to reach you. Instead, make it as simple as you can for them to contact you if they have any problems or questions.

• 4 year course graduates with or without work experience.
• Completed 2 years in college with 6 months work experience (Customer service experience).
• Above average English communication skills
• Good interpersonal skills
• Analytical and problem solving skills
• Good comprehension skills
• Basic knowledge with MS Office
• Willing to work on weekends and holidays

Sagility offers:

• Competitive salary package
• Account incentives
• 20% Night differential
• Paid leaves
• Medical and Life Insurance
• 13th and 14th month pay