Position Title: Waiter

Department: Dining Area/Front of the house

Reports to: HR/ Operations Manager/ Head Waiter

Employment Type: Full-time -Probationary 

I. JOB SUMMARY:

The Waiter is responsible for providing excellent customer service, accurately taking and serving orders, and ensuring patrons enjoy a pleasant dining experience. This role serves as the primary representative of the restaurant, requiring a balance of efficiency, attentiveness, and a professional demeanor, even during peak hours.

II. DUTIES AND RESPONSIBILITIES:

Customer Service

• Greet guests warmly and guide them to their tables.
• Take food and beverage orders accurately and efficiently.
• Answer customer questions about the menu, ingredients, or specials.
• Handle complaints or concerns promptly and politely, escalating when needed.

Order Handling & Serving

• Serve food and drinks in a timely manner, ensuring presentation standards are met.
• Coordinate with kitchen and bar staff to ensure orders are accurate.
• Check tables regularly and refill beverages, condiments, and utensils.
• Assist in clearing and resetting tables between guests.

Cash Handling & Transactions

• Process bills and payments accurately, handling cash and card transactions responsibly.
• Ensure correct change is given and receipts are properly issued.

Hygiene & Cleanliness

• Maintain a clean and organized dining area, including tables, chairs, and service stations.
• Follow food safety and sanitation guidelines at all times.

Other Responsibilities

• Attend staff meetings, briefings, and training sessions.
• Adhere to all company policies, including the Employee Code of Conduct.
• Perform other restaurant-related duties as assigned.

III. Skills & Competencies

• Excellent communication and interpersonal skills.
• Customer-focused with a friendly and professional demeanor.
• Ability to multitask and work efficiently under pressure.
• Team player with a positive attitude.
• Physically able to stand and walk for long periods, carry trays, and lift moderate weights.

IV. Qualifications & Experience

• High school diploma or equivalent preferred.
• Prior experience in food service or hospitality is a plus.
• Must be willing to undergo medical clearance and provide NBI clearance if required.
• Availability to work flexible hours, including weekends and holidays.