Real Time Analyst

Offshore Business Processing

Urgent
₦786.6-917.7K[Monthly]
On-site - Pasig1-3 Yrs ExpBachelorFull-time
Share

Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Sleeping Quarters

  • Professional Development

    Professional Development

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Read More

Description

  •  Develop robust staffing plans utilizing historical data and forecast analysis to accomplish customer demand and service level objectives
  •  Interact with operations leadership to understand staffing needs and proficiency retention targets
  •  Collaborate with Operations leadership to proactively identify potential staffing impacts and scheduling. opportunities to maximize workforce productivity
  •  Develop and maintain an effective workforce scheduling system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
  •  Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
  •  Analyze staffing levels and identify overstaffing or understaffing risk to mitigate business risks
  •  Monitor and maintain effective communication channels with the operations team to provide schedule updates and ensure compliance with the schedule
  •  Develop and maintain accurate and insightful reports to display and track your workforce and schedule plan shifts to deliver results in performance optimization, cost and manageability
  •  Lead team briefing sessions and align people to company objectives to monitor scheduling effectiveness
  •  Other tasks that will be assigned by the Operations Manager

Requirements

  •  Bachelor's degree in business administration or related fields
  •  1+ years of experience in workforce scheduling, staffing, or planning in a multi-channel, multi-site contact centre environment.
  •  Excellent problem-solving skills with expert planning and organizational skills
  •  Understanding of contact centre functions, metrics, and performance measures
  •  Exemplary communication skills with the ability to effectively listen, articulate ideas and bring people together
  •  Advanced user-level proficiency in Microsoft Excel and PowerPoint
  •  Familiarity with workforce management software and reporting analytics tools
  •  Proactive with the ability to work independently, prioritize conflicting requirements and demands while adhering to time constraints.
  •  Must be willing to work on shifting schedule and holiday
  •  Must be willing to work in Ortigas and Cubao
  •  Available to start ASAP


Quality Audit
Preview

Funcion Jocille

Sourcing SpecialistOffshore Business Processing

Active within three days

Working Location

18th, Offshore Business Processing - Ortigas, 17th Floor Cyberscape Gamma Topaz & Ruby Roads, Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 01 August 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.