Workforce Management/Real Time Analyst
JobsAvenuePH
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Disability Insurance, Health Insurance, Life Insurance, HMO
Perks Benefits
Employee Discount, Sleeping Quarters
Professional Development
Mentorship Program
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Solo Parent Leave, Vacation Leave
Description
- About the Role:
- We are seeking a detail-oriented Workforce Analyst to join our team. In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our BPO operations.
- Key Responsibilities:
- Collect and analyze workforce data, including employee turnover, recruitment, and training metrics.
- Forecast staffing requirements to meet service level agreements and operational goals.
- Develop and maintain employee schedules to ensure optimal coverage.
- Monitor real-time performance metrics and adjust staffing plans as necessary.
- Collaborate with management to identify process improvements and implement workforce strategies.
- Prepare regular reports on workforce metrics and present findings to stakeholders.
Requirements
- Proven experience as a Workforce Analyst or in a similar role within the BPO industry.
- Strong analytical skills with proficiency in data analysis tools and software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
John Christopher Briagas
OwnerJobsAvenuePH
Reply 0 Times Today
Working Location
Cyberpark Tower 2. General Araneta, Cubao, Quezon City, 1109 Metro Manila, Philippines
Posted on 03 March 2025
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