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Job Requirements

• Strong administrative or executive assistant background.
• Excellent written and verbal communication skills.
• High attention to detail with strong proofreading and formatting abilities.
• Proficiency with MS Office/Google Workspace and cloud-based file management.
• Ability to manage multiple deadlines and work independently.
• Experience in resume writing, HR, recruiting, or professional services.
• Familiarity with ATS (Applicant Tracking System) standards.
• Knowledge of LinkedIn platform and professional branding.

Responsibilities

Client Support & Communication

• Serve as the primary administrative point of contact for clients throughout their resume-writing engagement.
• Schedule consultations, follow-ups, and deadlines between clients and writers.
• Assist clients with onboarding, forms, questionnaires, and document submissions.
• Respond to client inquiries promptly and professionally to ensure a positive experience.

Document & Workflow Management

• Organize, track, and maintain client files, drafts, and final documents.
• Ensure writers receive all required information and materials before project start.
• Proofread, format, and prepare documents for delivery using company templates and quality standards.
• Update internal systems with project status and ensure timelines are met.

Administrative & Operational Support

• Coordinate calendars, appointments, and internal team communications.
• Support project prioritization and workflow optimization for resume writers.
• Maintain up-to-date knowledge of company services, packages, and processes.
• Assist with invoicing, payment tracking, and client agreement documentation (if applicable).

Quality & Process Improvement

• Review deliverables for accuracy, grammar, alignment with client goals, and branding consistency.
• Identify opportunities to improve templates, processes, and client workflows.
• Maintain confidentiality and handle sensitive client information with discretion.