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Job Summary

We are seeking a proactive and customer-focused Customer Service / Estate Management Officer to manage client relationships and oversee the day-to-day administration of residential and commercial properties. The ideal candidate will ensure excellent tenant experience, efficient estate operations, and prompt resolution of issues.

Key Responsibilities

• Serve as the primary point of contact for tenants, clients, and residents

• Handle inquiries, complaints, and service requests in a timely and professional manner

• Oversee daily estate operations, ensuring cleanliness, security, and functionality

• Coordinate maintenance, repairs, and facility services

• Conduct routine inspections of properties and common areas

• Manage tenant onboarding, documentation, and move-in/move-out processes

• Ensure compliance with estate rules, policies, and safety standards

• Liaise with service providers (security, cleaners, technicians, etc.)

• Maintain accurate records of tenants, complaints, and maintenance activities

• Support rent collection follow-ups and general administrative tasks

• Drive to project sites and properties when required for inspections and operational duties