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Customer Service Representative
Urgent

Metacom Business Process Outsourcing Solution Inc.
Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.Remote Details
Open Country:Philippines
Language Requirements:English
Job Description
- Employee Recognition and Rewards
Performance Bonus
- Insurance Health & Wellness
Health Insurance, Disability Insurance, Life Insurance
- Time Off & Leave
Paid Time Off, Paid Holidays
- Assist customers with inquiries via phone, email, and chat to ensure a high level of customer satisfaction.
- Resolve customer complaints effectively and efficiently, adhering to company policies.
- Maintain accurate customer records and document interactions in the CRM system.
- Provide product information and support to help customers make informed decisions.
- Collaborate with team members and other departments to enhance service delivery and address customer needs.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: No prior experience required; entry-level candidates are welcome.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
- Responsibilities and Duties: Ability to follow established procedures and guidelines while handling customer queries.
- Working Conditions: Fast-paced environment with a focus on teamwork and collaboration.

Brian Lamban CSSWB
HR ManagerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today