Call Center Representative

Metacom Business Process Outsourcing Solution Inc.

₦370.3-740.6K[Monthly]
On-site - Misamis OrientalNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Telecommunication Allowance

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Professional Development

    Job Training

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Call Volume

  • Inbound calls: Customer support, inquiries, complaints.
  • Outbound calls: Sales, follow-ups, surveys.

Average Handle Time (AHT)

  • The average time it takes to handle a customer interaction from start to finish, including talk time and after-call work.

Occupancy Rate

  • The percentage of time agents spend actively handling calls versus being idle.

Service Level

  • The percentage of calls answered within a specified time (e.g., 80% answered within 20 seconds).

Shrinkage

  • Time when agents are paid but not available for calls (e.g., training, breaks, meetings).

Channel Mix

  • Calls, emails, live chat, social media, and text-based interactions.

Peak Hours / Seasonal Variations

  • High workload periods like holidays, billing cycles, or product launches.


  • at least HS Grad (old curriculum) / SHS Grad
  • Excellent Communication Skills
  • preferably with at least 6mos CCE
  • Salary Package:

No CCE - 16,850

6-12 mos CCE - 19K

13 mos & up CCE - 21K

*Earn as much as 45K!

Customer ServiceEnglish LanguageProblem Solving
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Rosito lascona

HR ManagerMetacom Business Process Outsourcing Solution Inc.

Reply 4 Times Today

Working Location

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

Posted on 19 June 2025

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