IT Service Desk | Competitive Salary Package | 2 Virtual Interviews Only | Start ASAP

Nezda Technologies Inc.

Urgent
₦508.1K-1M[Monthly]
On-site - Quezon City1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, Life Insurance, HMO

  • Perks Benefits

    Parking Space

  • Professional Development

    Job Training

  • Time Off & Leave

    Sick Leave, Vacation Leave

Read More

Start Asap! VIRTUAL INITIAL AND FINAL INTERVIEW ONLY! NO ASSESSMENT! APPLY NOW!

Work onsite: Eton Centris Quezon City

Position: IT Service Desk

SHIFT: SHIFTING SCHEDULE (MUST BE OKAY TO DAY SHIFT)

  • Ensure timely response of all the tickets raised by the client end user.
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
  • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
  • Log all calls in the Service Desk ticketing tools such as ServiceNow.
  • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined resolution timeframe.
  • Provide an acceptance and immediate resolution to the high-priority tickets/ service.
  • Track all the tickets from acceptance to the resolution stage as per the resolution time defined by the customer.


OFFER AND BENEFITS:

  • Up to 40,000 Salary Package
  • PLUS 25,000 Signing Bonus
  • 20% Night Differential
  • HMO Day 1
  • Annual appraisal
  • Performance-based incentives
  • Other benefits will be discussed upon Job Offer
  • At least HS/SHS Graduate
  • With at least 3 years IT Service Desk / Help Desk Experience
  • Amenable to Start ASAP
  • Amenable to Work Onsite in Quezon City
English LanguageTeamworkService NowActive Directory
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ac cruz

Assistant Talent Acquisition ManagerNezda Technologies Inc.

More than ten replies today

Working Location

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

Posted on 20 July 2025

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