Autokid Subic Trading Corporation Customer Service Representative

Customer Service Representative

Autokid Subic Trading Corporation

₦425.4-567.1K[月給]

オンサイト - ケソン市新卒/学生大卒正社員

職務内容

福利厚生

福利厚生
クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
保険健康とウェルネス
歯科保険, 健康保険, HMO
特典報酬
無料の食事, スポーツジム会員, 駐車スペース
専門能力開発
職業訓練
休暇
誕生日休暇, 出産・育児休暇, 育児休暇, 病気休暇, ひとり親休暇, 女性特別休暇, バケーション休暇

説明

Customer Support:
Answer customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
Assist customers with product information, service details, pricing, or technical support.
Provide clear, concise, and accurate information to resolve customer issues or concerns.
Issue Resolution:
Address and resolve customer complaints or concerns, ensuring customer satisfaction.
Escalate complex issues to supervisors or specialized departments when necessary.
Follow up with customers to ensure the issue is fully resolved and to gather feedback.
Order Processing & Account Management:
Process orders, returns, and exchanges efficiently.
Update customer account information (e.g., contact details, preferences, payment information) in the CRM system.
Track order status and provide updates to customers as needed.
Documentation & Reporting:
Maintain accurate records of customer interactions, transactions, and complaints in the CRM system.
Report recurring issues or trends to management to help improve products, services, or processes.
Prepare reports related to customer feedback, common issues, and service performance.
Cross-Selling and Upselling:
Promote additional products or services that may benefit the customer based on their needs and preferences.
Actively listen to customer needs to offer the right solutions.
Customer Education:
Educate customers about new products, services, or features.
Provide troubleshooting instructions or guidance on how to use products or services effectively.

要件

At least 1 year experience as Customer Service Representative ( Fresh Graduates are welcome to apply)
Good communication skills and pleasing personality/attitude
Graduate of any 4-year bachelor's degree

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