• Manage and address customer inquiries via non-voice channels efficiently.
• Provide exceptional customer service support to ensure a positive experience.
• Utilize the English language fluently for both written communications and voice interactions.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in the onboarding of new customers and guide them through our services.

Requirements

• Educational Qualifications: Bachelor’s degree in a related field preferred.
• Experience Level: No experience required; fresh graduates encouraged to apply.
• Skills and Competencies: Strong customer service skills with a focus on satisfaction.
• Skills and Competencies: Excellent command of the English language, both written and verbal.
• Qualities and Traits: Ability to work independently in a virtual environment.
• Working Conditions: 90% non-voice tasks; 10% voice interactions.