Assistant Operations Manager

Risewave Consulting Inc.

₦975.2K-1.3M[月給]
オンサイト - ケソン市3年以上5年未満の経験大卒正社員
共有

職務内容

福利厚生

  • 従業員の評価と報酬

    業績賞与

  • 福利厚生

    クリスマスボーナス, 住宅ローン基金, 医療給付金, SSS/GSIS

  • 保険健康とウェルネス

    健康保険, HMO

  • 休暇

    病気休暇, バケーション休暇

続きを読む
  • Lead and develop a team of 10–15 FTEs to consistently meet service level agreements (SLAs) and performance targets
  • Take full ownership of process execution, ensuring smooth delivery and operational excellence
  • Act as a key liaison between Assistant Managers and team members to implement process improvement initiatives that enhance efficiency and productivity
  • Conduct process training for new hires and ensure timely onboarding aligned with business requirements
  • Monitor service delivery parameters, perform quality checks, and provide timely feedback on errors and performance gaps
  • Respond to process-related queries and identify training needs to support continuous learning and development
  • Prepare and submit accurate reports to the Delivery Manager (DM) within required timelines
  • Drive process improvement strategies and contribute to operational innovation
  • Build domain expertise through process accreditation and continuous learning
  • Ensure team members reach at least 50% productivity within six months of joining
  • Promote ISMS/ISO policy awareness and maintain compliance documentation within the team
  • Manage team-related activities in the absence of the Delivery Manager
  • Support process migrations through effective remote or onsite training delivery


Qualifications


  • 4-5 years of experience in BPO Operations
  • Preferred experience in Annuities, Life Insurance, and Group Pension processes
  • Strong knowledge of related products and industry practices is highly desired
  • Excellent verbal and written communication skills
  • Bachelor’s degree required
  • Minimum of 2 years’ supervisory experience in a relevant domain
  • Proven ability in logical reasoning, analytical thinking, and effective problem-solving


Work setup: Fully onsite

Work location: Bridgetown, Quezon City

Work schedule: Night shift

プロジェクトマネジメントツールリーダーシップとマネジメントスキル問題解決と分析スキル監督者BPO Operations保険
Preview

Gianne Nunez

RecruiterRisewave Consulting Inc.

今日オンライン

勤務地

Quezon City. Quezon City, Metro Manila, Philippines

掲載日 25 September 2025

Risewave Consulting Inc.

101-500 従業人数

人事

img
Staffing and Recruitment

採用中の件の求人を表示

報告する

Bossjobの安全に関する注意事項

海外勤務をお考えの際は下記の事項に注意して下さい。まずパスポートなどの身分証明証は不必要に提示しない。

そして下記に該当する企業を見つけた際は、 直ちに報告をお願いいたします。

  • 保証や担保を要求する会社には注意
  • 投資や資金調達を勧誘する
  • 不当な利益を得ていると思われる企業
  • 違法と思われる状況
  • その他不審に感じた場合
Tips
×

Some of our features may not work properly on your device.

If you are using a mobile device, please use a desktop browser to access our website.

Or use our app: Download App