Key Responsibilities:

1. Staff Scheduling:

• Create and manage a dynamic employee schedule that aligns with business demand and service appointments.
• Account for staff availability, time off, and operational requirements.

2. Vehicle Allocation:

• Assign vans based on job type, location, and team requirements.
• Optimize routes and ensure vans are efficiently utilized.
• Coordinate maintenance or repairs for any van issues.

3. Day-to-Day Team Management:

• Monitor real-time job progress and ensure on-time completion of services.
• Address delays, no-shows, or performance issues in the field.
• Act as the primary point of contact for any field-related issues or emergencies.

4. Performance Tracking:

• Track and evaluate team performance, focusing on efficiency, service quality, and customer satisfaction.
• Provide feedback to improve field operations and meet KPIs.

5. Customer Service and Communication:

• Communicate with customers regarding job statuses, delays, or rescheduling when necessary.
• Ensure a smooth experience for customers by handling any concerns or queries.

6. Coordination with Management:

• Work closely with management to ensure that daily operations align with the company’s goals and objectives.
• Collaborate on improving processes and increasing overall efficiency.

Qualifications and Skills:

1. Experience in Dispatch and Logistics:

• Proven experience in dispatch or operations management roles, ideally within a mobile service business or logistics.
• Strong knowledge of scheduling, vehicle routing, and team coordination.

2. Leadership and Team Management:

• Excellent leadership skills to manage multiple teams.
• Ability to motivate staff and ensure high levels of performance.

3. Tech-Savvy:

• Familiarity with scheduling software, dispatch tools, and GPS tracking systems.
• Knowledge of tools like Monday.com, Klaviyo, or Zenbooker is a plus.

4. Problem-Solving Skills:

• Strong ability to troubleshoot on-the-go and resolve operational issues quickly and efficiently.

5. Communication Skills:

• Excellent verbal and written communication skills for handling both staff and customer interactions.
• Ability to remain calm under pressure and provide clear instructions.

6. Customer Service Oriented:

• Focus on providing a positive customer experience through efficient service management and problem resolution.

7. Flexibility and Adaptability:

• Willingness to adapt to changing situations and respond to dynamic business needs.

8. Attention to Detail:

• Ability to track and manage various operational elements to ensure smooth daily operations.

Additional Preferences:

• Experience managing teams in a high-pressure environment.
• Knowledge of automotive services or mobile services industry is a bonus.