Chat Support Representative

Bossjob

₦678-813.6K[Monthly]
On-site - Taguig1-3 Yrs ExpBachelorFull-time
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Job Description

Description

  • Provide real-time chat support to customers, addressing inquiries and resolving issues.
  • Maintain a high level of professionalism and empathy while communicating.
  • Document customer interactions in the system for future reference.
  • Collaborate with team members to improve service processes.
  • Stay updated on product knowledge and service changes.

Requirements

  • Job Title: Chat Support
  • Educational Qualifications: Bachelor’s degree required.
  • Experience Level: 1-3 years of relevant experience.
  • Skills and Competencies: Strong customer orientation, technical skills, effective collaboration, excellent customer service, and proficiency in chat management.
  • Responsibilities and Duties: Responding to customer inquiries, troubleshooting issues, and providing support via chat.
  • Working Conditions: Office or remote work environment, flexible hours may apply.
  • Qualities and Traits: Strong communication skills, empathy, patience, and the ability to multi-task.
Customer OrientedTechnical SkillsCollaborationCustomer ServiceChat Management
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Shania O.

Client Success ManagerBossjob

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Working Location

Bossjob Philippines. 22/F, SM Aura Tower, 4 McKinley Pkwy, Taguig, Metro Manila, Philippines

Posted on 07 July 2025

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