About Company:

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview:

Achievers is seeking a motivated and detail-oriented Communications Specialist to join our growing team. The successful candidate will work closely with the Customer Enablement team Lead and cross-functional teams to create and implement internal/external employee communications content which create excitement, drive Achievers program engagement and align teams and individuals to help shape our customers company culture.

Responsibilities and Opportunities:

Strategic Development:

• Create compelling messaging and positioning for different target audiences of the Achievers product
• Develop persuasive communication campaigns to drive program usage and adoption
• Develop communication plans based on the organizational and internal goals of our customers
• Contribute to the development of proposals and presentations to stakeholders

Campaign Support and Ownership:

• Support the planning and execution of customer campaigns under our paid service model
• Monitor and report on performance to optimize effectiveness
• Find process improvement efficiencies within our workflows

Customer Enablement:

• Collaborate with cross-functional teams to ensure consistent communication of messaging related to our product, thought leadership and best practices
• Create material to enable program administrators to successfully run their Achievers program through thoughtful communications strategies

Required Knowledge and Skills

• Have a post-secondary degree in Communications, Journalism or related field, and three (3) to five (5) years professional experience in internal/corporate/employee communications
• Have the proven ability to create content and craft key messages related to employee/human resources matters
• Have outstanding listening and communications skills, both written and oral
• Be confident at influencing at all levels of the organization and be more than approachable with your superior interpersonal skills
• Be proficient in multiple forms of communications technologies and approaches
• Be an expert writer in internal and employee communications that are engaging and informative
• Be adaptable, proactive, deadline-driven, results-oriented, highly organized and detail-oriented
• Demonstrate expert proficiency with MS Windows/MS Office Applications
• Embrace change and have experience in supporting change management process
• Enjoy working within a fast-paced, performance-based SAAS or similar professional environment
• Be a self-starter, able to work with general direction and exercise independent judgment
• Embrace lifelong learning
• Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and Achievers policies and procedures
• Sincerely show in every aspect of what you do that you are a great employee and dedicated team member of Achievers

Reporting Structure:

• Operations Manager

Compensation

• Employment: Full-Time
• Base Compensation: (Redacted)
• Benefits:
• Weekly payroll
• 10% Night Differential
• Holiday Pay
• 20 paid time off
• 13th month compensation
• 100% Employer-Paid medical, dental and life insurance for employee only upon meeting eligibility requirements
• HMO - 3rd month
• 1 Dependent Coverage - 6th month
• Free parking

Work Set-Up

• Onsite at Greenhills, San Juan City, Metro Manila
• Nightshifts

Please refer to job description.