About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

Achievers is seeking a dynamic and detail-oriented Communications Specialist/Account lead to lead and execute high-impact communication campaigns as part of our advanced, paid-for services offering. This role is ideal for a strategic thinker and writer with agency experience who thrives in a fast-paced environment, managing multiple client projects while delivering high-quality content and customer service.

The ideal candidate will be responsible for overseeing end-to-end campaign execution, collaborating with cross-functional teams, and ensuring that our clients receive engaging, data-driven communication strategies that drive employee engagement and program adoption.

Responsibilities and Duties

Strategic Development & Client Engagement:

• Serve as the primary point of contact for clients leveraging our advanced communication services, ensuring a seamless experience from strategy to execution.
• Develop compelling messaging frameworks and campaign strategies tailored to diverse client needs.
• Provide consultative guidance to clients on best practices for employee communication and engagement.
• Build and refine project proposals, timelines, and reporting metrics to demonstrate campaign effectiveness.

Project & Campaign Management:

• Own end-to-end project execution for multiple client accounts, from initial briefing to final delivery.
• Develop and manage communication plans, ensuring all assets align with client goals and brand guidelines.
• Partner with designers, and internal stakeholders to produce high-quality materials under tight deadlines.
• Partner with technical specialists to create comprehensive campaign strategies that leverage all aspect of the Achievers program.
• Optimize workflows and processes for increased efficiency and scalability.

Content Development & Innovation:

• Craft engaging internal and external communication materials, including emails, newsletters, guides, and multimedia content.
• Leverage your Achievers technical acumen to build engaging content that maximizes program and feature exposure.
• Ensure content aligns with industry trends, employee engagement best practices, and client branding.
• Continuously refine messaging based on performance insights and client feedback.

Required Knowledge and Skills

• 5+ years of experience in Communications, Marketing, or related fields, ideally within an agency or client-facing environment.
• Strong experience in project management, client communications, and multi-channel campaign execution.
• Proven ability to develop compelling narratives and high-quality content under tight deadlines.
• Experience working with fast-paced, high-volume content production, ideally in a SaaS or B2B setting.
• Exceptional written and verbal communication skills, with an eye for detail and brand consistency.
• Highly organized, adaptable, and proactive, able to manage competing priorities with ease.
• Strong understanding of employee engagement, internal communications, and change management strategies is a plus.
• Experience with project management tools considered an asset.

Reporting Structure

• Operations Manager

Compensation

• Employment: Full-Time
• Base Compensation: (Redacted)
• Benefits:
• Weekly payroll
• 10% Night Differential
• Holiday Pay
• 20 paid time off
• 13th month compensation
• 100% Employer-Paid medical, dental and life insurance for employee only upon meeting eligibility requirements
• HMO - 3rd month
• 1 Dependent Coverage - 6th month
• Free parking

Work Set-up

• This is onsite at Greenhills, San Juan City Metro Manila
• Nightshift

Please refer to job description.