Customer Service Agent - Home Warranty (Php 17,500)

Alorica

₦434.2-579K[Monthly]
On-site - MakatiNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Care On-Site, Health Insurance, HMO

  • Perks Benefits

    Sleeping Quarters

  • Time Off & Leave

    Sick Leave, Vacation Leave

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Description

  • Provide exceptional customer service through various communication channels.
  • Assist customers with inquiries, issues, and product information.
  • Maintain a professional and positive demeanor in all interactions.
  • Document customer interactions accurately in the system.
  • Collaborate with team members to resolve complex issues.
  • Meet performance metrics and contribute to team goals.

Requirements

  • Job Title: Customer Service Representative
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: No experience required; training will be provided.
  • Skills and Competencies: Proficiency in English, strong customer service orientation, excellent problem-solving skills, ability to work collaboratively as a team player, and strong organizational skills. Experience in a call center is a plus.
  • Responsibilities and Duties: Assist customers with inquiries, resolve issues efficiently, maintain accurate records, and support team performance.
  • Working Conditions: Call center environment, flexible shifts including evenings and weekends.
  • Qualities and Traits: Friendly, patient, attentive to detail, and adaptable to change.
English LanguageCustomer ServiceProblem SolvingTeam PlayerOrganizational SkillsCall Centre
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Cedryck Alyn Ross Labora

HR OfficerAlorica

Working Location

Ground Floor, MJ Plaza. 2310 Chino Roces Ave, Makati, 1231 Metro Manila, Philippines

Posted on 27 February 2025

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Series C

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