Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

• Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

• HMO, life insurance, and incentives
• Represent one of the top leading brands in PH
• Non-toxic account with real work-life balance

WHAT YOU NEED TO HAVE:

• Open to fresh graduates with no experience.
• 6 months experience in customer service is a plus.
• Basic knowledge in using Microsoft Word and Excel.
• Understandable writing and speaking skills in both English and Filipino.