Aqua Smartguard Corp. Customer Service Representative

Aqua Smartguard Corp.

₦723.7-868.5K[Monthly]

On-site - Makati1-3 Yrs ExpDiplomaFull-time

Allowances
Telecommunication Allowance
Employee Recognition and Rewards
Employee Recognition Program, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
Perks Benefits
Annual Company Trip, Company Equipment
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
The candidate should also possess the ability to make independent decisions when resolving customer issues.

Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
Getting all necessary information from clients needed for contract completion;
Set and make the client agree to a definite installation schedule;
Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
Encoding and data entry of all client communication in CRM and or SAP.
Making independent decisions when resolving customer issues